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ColorKids Support

We're here to help. Browse the common questions below or reach out to our team directly.

Frequently Asked Questions

What age is ColorKids for?
ColorKids is designed for children aged 2–6, with simple tap-and-drag activities little hands can use on their own.

What is free and what is Premium?
Colors, Numbers, Shapes, Animals, Letters and Family & Feelings are completely free. Premium unlocks the remaining lessons in Sounds & Music, Food & Fruits, Weather & Seasons, Vehicles & Transport, Opposites and Counting Games, plus detailed progress reports and up to ten child profiles. Premium is available as a monthly or yearly subscription, or a one-time lifetime purchase.

Does ColorKids work offline?
Yes — all lessons work without an internet connection. A connection is only used to send anonymous crash and usage statistics, and to download a font the first time the app is set to Chinese, Japanese, Korean, Arabic or Hindi.

Does ColorKids collect my child's information?
No accounts, no names, no photos, no location and no ads. Profiles, progress, stickers and settings stay on the device. The app sends only anonymous crash reports and usage statistics so we can fix bugs. Full details are in the privacy policy.

How do I delete my child's data?
Open the PIN-protected Parent Area. You can delete an individual profile from Manage Profiles, reset a single module's progress, or uninstall the app to remove everything stored on the device. To have the anonymous analytics records for your device deleted, email us at the address below.

How do I restore Premium on a new device?
Install ColorKids, open the Premium screen and tap "Restore Purchases". The app store confirms your earlier purchase and re-enables Premium.

How do I cancel my subscription?
Subscriptions are managed by the app store, not by us. On iPhone go to Settings → your name → Subscriptions. On Android open Google Play → your profile → Payments & subscriptions. Cancelling stops future renewals; the current period stays active until it ends.

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